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IT Support Specialist

Posting Details

Position Information

Job Title IT Support Specialist
Position Class Type Regular
Position Type Staff
Other Position Information

About Kettering: Kettering University is a national leader in experiential STEM and business education, integrating an intense academic curriculum with applied professional experience. We inspire students to realize their potential and advance their ideas by combining theory and practice better than any institution in the world. Kettering University is dedicated to achieving the extraordinary through technological innovation, leadership, and service, built on values that foster respect, integrity, creativity, collaboration, and excellence in growth, global leadership, community outreach, and an engaged community of stakeholders.

BENEFITS include health, dental and vision coverage; retirement benefits with up to a 9% Kettering matching contribution; life and accident insurance; tuition assistance and waiver programs; vacation and holiday pay; sick and disability pay; home purchase assistance program; recreation center membership; and many other benefits.

Position Status Full-time
If Part Time, hours per week

Posting Text

Preferred Qualifications

Bachelor’s degree in Information Systems or related field.

Job Specific Required Qualifications

• Associate’s Degree in IT or related field
• Experience in Project Management
• Experience in running reports
• Experience with Google Apps for Education, Google products
• Experience with a student information system or ERP
• Experience with the MS Office Suite
• Strong communication and analytical skills

Understanding and commitment to Kettering University Values
a. RESPECT: for teamwork, honesty, encouragement, diversity partnerships with students.
b. INTEGRITY: including accountability, transparency and ethics.
c. CREATIVITY: fostering flexibility and innovation.
d. COLLABORATION: across disciplines and with all partners.
e. EXCELLENCE: in all we do.

Posting Information

Posting Number SP00121
Posting Date
Closing Date
Open Until Filled Yes
Special Instructions to Applicants

Job Duties

Job Duties

Percent of total time 50
Duties

Providing of level 1 end user customer support at the IT Help Desk. Backup to the IT Help Desk Coordinator. Help Desk duty with IT Help Desk Coordinator during times of heavy customer traffic.

Percent of total time 5
Duties

Documenting of internal procedures and resolutions of reported technical issues and incidents.

Percent of total time 15
Duties

Ordering of supplies and all p-card types of materials approved by IT Management. Reconciling of p-card transactions for IT Management. Checking in and distribution of all orders delivered. Maintain budget and budget reports for IT.

Percent of total time 10
Duties

Assistant to the Vice President of IT; calendaring and departmental reporting.

Percent of total time 10
Duties

Hiring, scheduling, monitoring of new students working for IT each term. (20 – 40)- Lab Monitors, Lab Technicians, & Help Desk Assistants

Percent of total time 5
Duties

Work on special projects as assigned by IT Management to provide greater effectiveness in the support of our customers.

Percent of total time 5
Duties

Perform other duties as assigned or requested

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References
Optional Documents